One of the six interventions promised by the Public Service, Gender and Affirmative Action Cabinet Secretary Aisha Jumwa recently to advance Public Service Delivery and Transformation through the Huduma Kenya Service Delivery Program (Huduma Kenya) has kicked off.
Effective today,huduma centers will operate from 7.00 am to 7.00 pm from the previous 8.00am to 5pm schedule.
In a statement to media houses, the government has notified the general public that the extension of the service hours will be deployed in 18 selected Huduma Centers around the country;Nairobi-GPO, City Square, Makadara, Kibra, Eastleigh, Kiambu, Thika, Nakuru, Eldoret, Nyeri, Embu, Meru, Laikipia, Kisii, Kitale, Kericho, Kakamega, Kisumu and Mombasa.
Through a customer traffic analysis conducted by Huduma Kenya on the most sought after services by members of the public at huduma centers, the following specific desks will be operational during the extended hours at the aforementioned Huduma Centers: Police abstracts, Duplicate national identity cards, Birth & death certificates, Certificates of good conduct,
NHIF, KRA, NSSF, HELB, NTSA and all online Government Services will be administered through the Huduma Cyber Cafe.
To help citizens via call on enquiries, booking of appointments and general Public Service information, the Huduma Contact Centre has also extended its operational hours to operate from 7:00am to 9:00pm.
This extension aims at serving at least 2,000 customers daily from 1,000 served previously. The extension of the working hours will allow service to the many citizens conveniently.